Scope of Information Collection

We collect customers’ personal data when orders are placed on the website, including: Full name; Email address; Phone number; Address.

Data Retention Period

Customers’ personal data will be stored until a deletion request is made or the customer logs in and deletes the information themselves. In all other cases, customers’ personal data will be safeguarded on the servers of ruoumam.com.vn.

Parties Who May Access This Information

  • Shipping partners: Provided with necessary details for delivery such as name, address, and phone number.

  • Company employees: Certain specialized departments may access data to support customer care during product use.

  • Affiliated, joint, or outsourced programs: For the purposes stated in Section 1, with confidentiality requirements always applied.

  • Legal requirements: We may disclose personal data if required by law and such disclosure is reasonably necessary to comply with legal processes.

Business transfer (if any): In the event of a merger or consolidation in whole or in part with another company, the purchaser will have the right to access the information we store and maintain, including personal data.

Address of the Data Collector and Manager

  • Company name: Vo Cay Vang Production, Trading and Service Joint Stock Company (Công ty Cổ Phần Sản Xuất Thương Mại và Dịch Vụ Vỏ Cây Vàng)

  • Establishment and operation: Under Tax Registration Certificate No. 5100477684 issued by the Ha Giang Department of Planning & Investment on 26/05/2020

  • Address: Tổ 3, Vinh Quang Township, Hoàng Su Phì District, Hà Giang Province

Methods and Tools for Users to Access and Edit Their Data

If you have any requests regarding access to or correction of the personal data you have provided, you may:

Mechanism for Receiving and Resolving Consumer Complaints Regarding Misuse or Use Beyond the Notified Scope of Personal Data

At ruoumam.com.vn, protecting your personal data is of utmost importance. We assure you that the information you provide will not be shared, sold, or rented to any third party. ruoumam.com.vn is committed to using your information only in the following cases:

  • To improve the quality of customer service

  • To resolve disputes and complaints within 3 days of receiving the information

  • When required by competent legal authorities

ruoumam.com.vn understands that safeguarding your personal data is also our responsibility. If you have any questions or feedback regarding our Privacy Policy, or if your personal data has been used for the wrong purposes or beyond the notified scope, please contact us via the hotline 096 228 0318 or email vocayvang2022@gmail.com so we can work directly with you to handle the matter.