RETURN & EXCHANGE POLICY

Scope of Application
Applicable for returns or exchanges within 03 days for products damaged due to shipping errors or manufacturer defects.

Conditions for Return & Exchange
– With the goal of providing the highest level of service and benefits to our customers, ensuring that every customer receives authentic, top-quality products. The return and refund policy of ruoumam.com.vn is built on a commitment to protecting consumer rights and complying with Vietnamese business laws.

Complaint Handling Policy
We receive and address all customer complaints related to the company’s services.
For all warranty cases, customers may contact us to proceed with warranty procedures.
The maximum complaint resolution time is 03 (three) working days from the date of receiving the customer’s complaint.

Return & Refund Policy at ruoumam.com.vn

Regarding Products:
100% of the products distributed by ruoumam.com.vn are authentic. In case the product you receive does not match your taste or request:

• Exchange for a similar product or one of equal value.

• Within 03 days, if the product remains intact, ruoumam.com.vn will exchange for an equivalent product or one of equal value. The shipping fee for returns/exchanges must be covered by the customer.

Return Conditions:

• Successful purchase transaction information must remain intact and clearly identifiable.

• The product must retain its original structure.

• If promotional gifts are included, they must also remain intact.

For all details, please kindly contact us.

We are also very happy to receive your feedback and requests.

📞 Hotline: 096 228 0318 (working hours: Mon–Sat) for sharing your feedback on our products and services.